Get Started

Getting Started with your Workspace

What is a workspace? A workspace is a container that group all of your projects and provides a logical separation for managing them. You will automatically get a Workspace when you sign up for an api.video account. Different enviroments, same workspace. Within your Workspace, you will have two environments: - A sandbox testing environment - A production environment (Only available if you upgrade) You can find more about our enviroments here in the documentation. ​ Moving between Workspace. Only legacy accounts will still have multiple workpsaces in some cases. You can switch between them as shown here:

Account Settings

"Optimize your workspace! Discover flexible tips to keep it organized effortlessly." How to get there Reset Your Password Simply click Reset Password and you will then receive an email with instructions on how to update your password. Please note that if you are using Google, Github, or Microsoft authentication, you will need to change your password directly with them. Manage your subscription If you need a custom subscription you can directly reach out to your account manager: Manage your add-ons Supplementary features, known as add-ons, are available for purchase in order to broaden the capabilities of your subscription. ​ You can find more details about add-ons here! Delete Account This is an action that you cannot undone. By clicking it, a chat pop-up will appear where you can provide the necessary information for our team to process your request for account cancellation.

Subscription Management

Overview To upgrade your project to production, simply click on the "Upgrade" button located at the top of your dashboard. This will initiate the process of moving your project from the sandbox environment to the production environment. Before clicking on the "Upgrade" button, make sure that you have completed all necessary testing and are ready to launch your project in a live environment. Once the upgrade process is complete, your project will be live and accessible to the public. Upgrading Once you click "Upgrade", you will need to fill in some billing information. Payment The last step is to provide a valid credit card on our payment platform ( Stripe). Accessing Your Production Account Once you have completed the necessary steps to set up your account, you will be able to access your production account. This will allow you to begin using our services and start building your business. If you encounter any issues during the process, please don't hesitate to reach out to our customer support team. We are available to assist you with any problems or questions you may have. ​ ​You can check all of our pricing info here. 💳 Update Your Billing Info Only owners can access billing If you already have a subscription and you need to update your billing information, click on the Billing tab. Here you will have a form to edit the billing address.